Quality Management Principles
By / Ahmed Hasham
Quality Expert
Lead Auditor QMS , EMS, OHSAS
Ahmedhasham83@gmail.com
“Quality Management Principles” are a set of essential beliefs, norms, guidelines and values that are recognized as true and can be used as a base for quality management.
The 7 Quality Management Principles are:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
1st Principle – Customer focus:
The primary attention of quality management is to meet customer needs and to try to exceed customer expectations. This will increase customer satisfaction, customer loyalty, enhance repeat business, expand customer base and increase market share.
2nd Principle – Leadership:
Leaders at all levels create harmonization of purpose and direction and create conditions in which people are involved in achieving the organization’s quality objectives. This will increase the effectiveness and the efficiency in meeting the organization’s quality objectives, also will improve communication between levels and functions of the organization. As a final result the organization will be more capable to achieve the planned results.
3rd Principle – Leadership:
Knowledgeable, authorized and engaged people at all stages throughout the organization are important to enhance its ability to create and deliver value. This will improve understanding of the organization’s quality objectives by the staff and increase the motivation to achieve the goals, also will enhance the improvement activities, and enhance creativity, trust and satisfaction.
4th Principle – Process Approach:
Constant and expectable results are achieved more successfully and efficiently when activities are agreed and managed as organized processes that function as a logical system. This will enhance capability to focus effort on key practices and opportunities for improvement plus optimize performance through effective process management.
5th Principle – Improvement:
Successful organizations have a continuing focus on improvement. Continuous improvement is designed to empower employees to solve problems that bugs them and gradually improve the efficiency of their work processes. Lean lets employees know that their ideas are important. Continuous improvement drives both the improvement of processes and products. Companies that actively look for ways to enhance their business will invariably increase the value of their products and services. This will lead to more sophisticated and overall more economically competitive offerings.
6th Principle – Evidence-based decision making (EBDM):
Decisions based on the investigation and evaluation of data and evidence are more likely to produce desired results. Evidence-based decision making provides an approach for improving the efficiency of integrating new evidence into patient care more rapidly by helping you manage an increasing amount of information.
7th Principle – Relationship Management:
For continuous success, the organization manages its relationships with interested parties, such as suppliers, customers and employees. The relationship management will influence the performance of the organization. Sustained success is more likely to be achieved when the organization manages relationships with all of its interested parties to optimize their impact on its performance.
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